FAQ
Q. I haven't received an order confirmation email.
A. An order confirmation email will usually be sent automatically within 24 hours. If you do not receive it, please contact us by email.
*If you do not receive an email, the following may be the cause:
1. Depending on your webmail (email viewed online) such as Yahoo! or Hotmail, or your provider, emails from our company may be moved to your junk or spam folder. Also, even if you receive emails normally, they may be moved to your spam folder one day. We apologize for the inconvenience, but please check your junk or spam folders.
2. If you are using a mobile phone email address, it may be set to reject emails from PCs or exceed the character limit for receiving emails. Please make sure you can receive emails from info@tallora.com.au.
3. The customer entered the wrong email address when registering.
4. The email was overlooked even though it was delivered due to the antivirus software installed on your computer.
5. Your mail server is full.
Q. Can I cancel or change my order?
A. We are sorry, but as a general rule, we do not accept cancellations after the purchase process has been completed.
Q. Can I place an additional order?
Unfortunately, we are unable to accept additional orders. As inventory is managed through our system, we are limited to one package per order.
Q. Is there a shipping charge?
Shipping fees apply.
For deliveries within Australia, shipping is available at $15 for Standard and $30 for Express.
For orders shipped to Japan, shipping costs vary depending on the weight of the items and the delivery location.
Detailed shipping fees will be displayed on the checkout page after you proceed with your purchase.
Both Standard and Express shipping options are available.
Q. How long does it take for my order to be shipped after I place it?
It usually takes 3-5 business days from the time we receive your order until it is shipped.
Q. How long does it take for my order to arrive after it has been shipped?
For standard international mail, the average delivery time to Asia is approximately 10 days to 1 month after dispatch.
The average delivery time for express shipping is approximately 5 days from the time of shipment.
However, it may take longer if your order falls on a public holiday or if there is a disruption to logistics.
If your package does not arrive after a certain period of time, we will only be able to file a missing item investigation if the package is untraceable by standard international mail more than 90 days after it was sent.
However, it may take longer if your order falls on a public holiday or if there is a disruption to logistics.
If your package does not arrive after a certain period of time, we will only be able to file a missing item investigation if the package is untraceable by standard international mail more than 90 days after it was sent.
If you have received your order via regular mail and it has not arrived within three months without any notice from us about any delays, please contact us at info@tallora.com.au.
Q. Can I specify the delivery date and time? Will the item be delivered to a parcel box?
A. We are sorry, but as the items are shipped from Australia, we are unable to specify the arrival date, time or delivery to a delivery box.
Q. Can I exchange or return an item I have received?
A. In the unlikely event that the wrong item is delivered or the product is damaged, we will accept returns. However, please note that we will not exchange or exchange items if the box is deformed or the container is scratched to the extent that it does not interfere with use.
Additionally, we cannot compensate for any damage to the product after it arrives.
New items will be shipped once we receive the returned items.
We will only accept returns if you contact us within 7 days of receiving the product.
Furthermore, if you wish to change to a different product after purchasing, we will not accept returns. Please note that we will not accept cancellations after your purchase has been confirmed under any circumstances.
Q. I would like to have it shipped to Japan. Will there be any customs duties?
A. Customers residing in Japan are subject to tax if the total amount, including shipping, is 16,666 yen or more.
Regarding customs duties, it is currently impossible to know whether or not customs duties will be levied, and how much they will be, depending on the individual product and the time. This is a decision that is made by the customs officials of each country, so unfortunately we are unable to tell you which products will be subject to customs duties or how much they will be.
Q. Do you offer gift wrapping services?
A. We are sorry, but we do not offer gift wrapping services.
Q. How do I pay?
A. Payment can be made by credit card (VISA / Master Card).
If you are unable to complete payment even with the above types of credit cards, your credit card company may have a setting that prevents you from shopping at overseas online stores.
In that case, please contact your credit card company.